Learning to adapt in dialogue systems : data-driven models for personality recognition and generation
Dialogue systems are artefacts that converse with human users in order to achieve some task. Each step of the dialogue requires understanding the user's input, deciding on what to reply, and generating an output utterance. Although there are many ways to express any given content, most dialogue systems do not take linguistic variation into account in both the understanding and generation phases, i.e. the user's linguistic style is typically ignored, and the style conveyed by the system is chosen once for all interactions at development time. We believe that modelling linguistic variation can greatly improve the interaction in dialogue systems, such as in intelligent tutoring systems, video games, or information retrieval systems, which all require specific linguistic styles. Previous work has shown that linguistic style affects many aspects of users' perceptions, even when the dialogue is task-oriented. Moreover, users attribute a consistent personality to machines, even when exposed to a limited set of cues, thus dialogue systems manifest personality whether designed into the system or not. Over the past few years, psychologists have identified the main dimensions of individual differences in human behaviour:
Mairesse, Francois
Learning to adapt in dialogue systems : data-driven models for personality recognition and generation. Dialogue systems are artefacts that converse with human users in order to achieve some task. Each step of the dialogue requires understanding the user's input, deciding on what to reply, and generating an output utterance. Although there are many ways to express any given content, most dialogue systems do not take linguistic variation into account in both the understanding and generation phases, i.e. the user's linguistic style is typically ignored, and the style conveyed by the system is chosen once for all interactions at development time. We believe that modelling linguistic variation can greatly improve the interaction in dialogue systems, such as in intelligent tutoring systems, video games, or information retrieval systems, which all require specific linguistic styles. Previous work has shown that linguistic style affects many aspects of users' perceptions, even when the dialogue is task-oriented. Moreover, users attribute a consistent personality to machines, even when exposed to a limited set of cues, thus dialogue systems manifest personality whether designed into the system or not. Over the past few years, psychologists have identified the main dimensions of individual differences in human behaviour:
learning adapt dialogue_system data_driven model personality recognition generation dialogue_system artefacts converse human user order_achieve task step dialogue require user input decide reply generate output utterance although_many way express give content dialogue_system take linguistic_variation account generation phase user linguistic style typically ignore style system choose interaction development time believe model linguistic_variation greatly improve interaction dialogue_system intelligent tutor system video_game information retrieval system_require specific_linguistic style previous_work show linguistic style affect many_aspect user perception even dialogue task_oriented moreover user attribute consistent personality machine even expose limited set cue thus dialogue_system manifest personality whether design system not psychologist identify main dimension individual_difference human_behaviour